Frequently Asked Questions
Everything you need to know about your new hair journey.
What is the quality of the hair used in your extensions?
We exclusively use 100% Remy human hair, sourced ethically to ensure all cuticles remain intact and aligned. This prevents tangling and maintains a natural luster for months of wear.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days within the United States. We also offer expedited overnight and 2-day shipping options at checkout for those who need their hair sooner.
Can I use heat styling tools on my Perfect Locks extensions?
Yes, because our extensions are made from real human hair, you can safely use blow dryers, flat irons, and curling wands. We recommend using a heat protectant spray to prolong the life of the hair.
What is your return and exchange policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, the gold security seal must remain intact for the return to be accepted.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location but generally range from 7-14 business days depending on customs processing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and offer flexible buy-now-pay-later options through services like Affirm and Klarna.