Returns & Exchanges
At Perfect Locks, we stand behind the quality of our hair extensions and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return and exchange window for products in their original, unopened packaging.
Check Eligibility
Ensure your hair extensions are in their original condition, with all gold security ties intact and the packaging unopened to qualify for a return.
Request an RMA
Visit our online returns portal to submit a request; once approved, you will receive a Return Merchandise Authorization number and shipping instructions.
Pack and Ship
Securely package your items with the RMA form included and ship them back to our warehouse using a trackable shipping method.
Inspection and Refund
Our quality control team will inspect the return within 3-5 business days of arrival, after which your refund or exchange will be processed immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing